I have to be careful how I speak to my Golden Retriever. She can take offense, even when I meant the words for good. I say something like, "No more biscuits," in my alpha dog voice, and her ears drop, her tail stops wagging and she finds a place to curl up and take a nap.
Effective leaders are careful to observe the impact of their tone of voice as well as specific word choice. Whether intentional or accidental, an inattentive leader can create a feeling of guilt within her team. My observation is that many leaders use guilt as a weapon.
Perhaps a leader of guilt believes, if we can make a person feel badly enough about their performance, the worker will jump to their feet with a strong desire to do better. If I understand the embedded logic, this type of leadership suggests, "make a person or a team feel bad and they will work better." How inspiring!
Don't wake the napping. They've been led on a trip to nowhere.
Dr. Steve Greene is the publisher and executive vice president of the media group at Charisma Media and executive producer of the Charisma Podcast Network. His book, Love Leads: The Spiritual Connection Between Your Relationships and Productivity, is now available.
Leaders, Dr. Greene wants to help you understand the spiritual connection between relationships and productivity. Read his new blog, Love Leads.
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